Confidentiality policy
Last updated: 15/04/2026
1. Data controller
The controller of the personal data collected via the website etrott.be is:
E-Trott Ardenne
Rue de la Sentinelle, 48
6831 Bouillon
Belgium
Email: contact@etrott.be
2. Personal data collected
Depending on how you use the website, we may collect the following categories of data:
• identification and contact data, such as your first name, last name, email address and telephone number;
• data provided through the contact form or when making a booking request;
• information relating to your booking, your request or your communications with us;
• technical and browsing data, such as IP address, device type, browser, certain connection data and cookies;
• data that may be processed by third-party services integrated into the website, such as Google Maps.
3. Purposes of processing
We use your personal data to:
• respond to your requests and messages;
• manage bookings, information requests and customer follow-up;
• ensure the proper functioning, security and improvement of the website;
• comply with our legal, accounting and administrative obligations;
• handle any requests relating to your data protection rights.
4. Legal bases
Depending on the situation, the processing of your data is based on:
• the performance of pre-contractual steps or a contract, in particular to process a request or booking;
• our legitimate interest, for example to secure the website, respond to your messages or improve our services;
• your consent, where required, in particular for certain non-essential cookies or specific requests;
• compliance with legal obligations applicable to us.
5. Recipients of the data
Your data may be shared, to the extent necessary, with:
• E-Trott Ardenne and persons authorised to manage the website, requests and bookings;
• Wix, which hosts the website and provides certain technical services;
• technical or administrative service providers involved in operating the website or managing the business;
• third-party services integrated into the website, for example Google Maps, when you use those features;
• authorities or competent bodies where required by law.
6. Hosting, third-party services and transfers
The website is created and hosted via the Wix platform. Certain processing operations relating to hosting, forms, website tools or technical support may involve service providers located outside the European Economic Area.
Where international data transfers take place, they are governed by the mechanisms provided for by applicable legislation, including standard contractual clauses where required.
Where third-party content or services are used on the website, such as Google Maps, those third parties may also process certain data in accordance with their own privacy policies.
7. Retention period
We keep personal data for no longer than is necessary for the purposes for which it was collected, unless a legal obligation requires otherwise.
As an indication:
• data arising from contact requests is kept for the time necessary to process and reasonably follow up the request;
• data linked to bookings and the customer relationship may be kept for the time necessary to manage the service and then for the applicable legal retention periods;
• certain technical data and logs may be kept for security and operational reasons for a limited period;
• cookies have a lifespan that varies depending on their nature and browser settings.
8. Your rights
In accordance with applicable legislation, and within the limits laid down by it, you may exercise the following rights:
• right of access;
• right to rectification;
• right to erasure;
• right to restriction of processing;
• right to object;
• right to data portability, where applicable;
• right to withdraw your consent at any time where processing is based on consent;
• right to lodge a complaint with the competent data protection authority.
9. Exercising your rights
For any question relating to your personal data or to exercise your rights, you may contact us at:
We may ask for additional information in order to verify your identity where necessary.
10. Cookies
The website may use cookies or similar technologies to ensure its proper functioning, improve the user experience, generate statistics and display certain third-party content.
For more information, please consult our cookie policy.
11. Security
We implement reasonable technical and organisational measures to protect personal data against destruction, loss, alteration, unauthorised disclosure or unauthorised access, taking into account the nature of the processing and the means available.
12. Changes to this policy
We may amend this privacy policy at any time in order to reflect legal, technical or organisational changes. The version published on the website is the version applicable on the date of consultation.